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Important Update for Carers

Important Update for Carers – Service Transfer from Carers First to City & Hackney Carers Centre

Following a recent tender process, as of 01 April 2025, City & Hackney Carers Centre (CHCC) will be commissioned by the London Borough of Hackney to deliver the Carers Support Service for Unpaid Adult Carers.

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CHCC will be taking over delivery of the service from Carers First who will continue to provide you with support until 31 March 2025.

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Although the service provider is changing, your Carer Support Adviser may remain the same, ensuring continuity of support for you.

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CHCC is currently working with Carers First and the London Borough of Hackney in order to facilitate a smooth transition of the service, and we want to reassure all carers that every effort will be made to make sure you see as little change as possible to the support you receive.

What does this mean for you? If you are currently receiving support from Carers First, your details will not be automatically transferred to CHCC. Carers First will write to you, asking if you would like your details to be passed on to CHCC, and you will need to give your consent.

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If you are already registered with City & Hackney Carers Centre you will remain registered.

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Will services change?

We want to reassure all carers that we will continue to offer the services you have valued from Carers First plus the services CHCC already offers. Any changes to service delivery will be in line with what carers have told the London Borough of Hackney commissioners they want and need.

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City & Hackney Carers Centre has been supporting carers with a range of valued services for nearly 30 years and we are excited to continue doing so as we start this new chapter in our vibrant story. We hope you’ll come and be part of it with us!

  • ANGELINA (ANGIE) DALY
    CHAIR Angie is a Hackney local. After obtaining a degree in Physics from Durham University she pursued a career in software development. Angie heard about CHCC through a member of her walking group. Angie developed a strong appreciation of the challenges faced by carers following her sister’s stroke.
  • CASSIM ADEPEGBA
    Originally from Nigeria, Cassim came to the UK in 2011. Cassim has a teaching qualification, a Masters in Cyber Security and works within the cybersecurity field. Cassim cares for both of his adult children.
  • DOMINIC MASNY
    Dominic joined CHCC in January 2019 bringing with him over 13 years of experience working in the Financial Services sector. Dominic’s background is in lobbying and helping firms understand and work through regulatory change. Wanting to combine his industry experience and passion to make a difference, Dominic became interested in CHCC through ELBA’s BoardMatch5 initiative.
  • DR. MALCOLM AICKIN
    TREASURER ​ Malcolm has an Honours degree in Chemistry from the University of St Andrews. He attended University College London where he gained his PhD. He is a Member of the Royal Society of Chemistry, a Chartered Chemist, a Chartered Scientist and a Chartered Environmentalist. In addition to his role of Treasurer for CHCC, Malcolm is currently a Trustee of CHOICE in Hackney.
  • HELEN MARY JULIAN
    Mary is one of the founders of the City and Hackney Carers Centre. She began her career as a staff nurse before transitioning into health visiting. Mary has experience caring for both of her in-laws and for her son. She understands first-hand the caring role and how demanding it can be at times. In addition to being a trustee for CHCC Mary also sits on the board of trustees for Choice in Hackney.
  • JONATHAN PASSMAN
    Jonathan is one of our longest standing trustees. After reading law at the London School of Economics Jonathan practised in the City for many years. As well as sitting on the board at City & Hackney Carers, Jonathan is a trustee of Friends of the Elderly.
  • TESS MERETT
    Tess joined CHCC in July 2022. A chartered secretary by profession with a career in governance mainly in social housing but culminating in local authority democratic services. Tess took early retirement in 2020 to focus on caring for her partner following his severe stroke in 2018.
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